Questions to Ask Before You Book

The right questions protect you and make the whole experience smoother. Use this checklist when choosing a hospital, reviewing your case with a doctor, or getting a quote.

💡 Tip: Ask these in writing where possible (email is fine). Written answers are your records.

About the hospital

1. Is the hospital Grade III-A (三甲) and what are its accreditations (e.g., JCI)?
2. Is there a dedicated center/department for my condition?
3. How many of my specific procedure do you perform per year?
4. Do you have an international patient department with English support?
5. What is your policy for complications and how would I be cared for?
6. Can I get written, itemized billing in English?

About the doctor

7. How many years of experience do you have in my specific condition/procedure?
8. How many of this exact procedure have you personally performed?
9. What are the typical outcomes / success rates for my case?
10. What are the main risks for my specific case?
11. Will you be the surgeon/lead throughout, or will others be involved?
12. Can you share your credentials, training, and any publications?

About the treatment

13. What is my diagnosis and how are you confirming it?
14. What are my treatment options, including alternatives?
15. What is the realistic expected outcome for me?
16. How long will the hospital stay be?
17. What is the recovery timeline and what can I expect?
18. What follow-up will I need after treatment (and can it be done remotely)?
19. What medications will I be on, and how do I get them after I leave?
20. Are there lifestyle or activity restrictions after the procedure?

About the quote & payment

21. Is this price all-inclusive, or are there separate charges?
22. What is specifically included and what is not?
23. What is the implant/device brand (if applicable) and its cost?
24. Is there a deposit, and is it refundable?
25. What is the payment schedule (when do I pay each part)?
26. What happens to costs if the procedure is more complex than planned?
27. Are follow-up visits and post-discharge medication included?
28. Can I get the itemized bill and records in English for my insurance?

About logistics

29. Can you help with my visa (invitation/confirmation letter)?
30. Is an interpreter provided for my consultations?
31. What transport and accommodation do you recommend or arrange?
32. What should I prepare and bring (records, imaging, medications)?

💡 We help with all of these. When you start a consultation, we ask these questions on your behalf, get written answers, and explain them to you in English — so you decide with confidence.