Protecting Your Money: Payment, Deposits & Avoiding Scams

Your money is at stake, so let’s be clear about how payment works, how to manage deposits, and how to protect yourself.

How payment usually works

• Directly to the hospital — the safest route. Pay the hospital’s international department by card, bank transfer, or mobile payment (Alipay/WeChat Pay with a linked foreign card).
• Deposit — for some procedures, a hospital may ask for a deposit to reserve your slot. Confirm the amount and refund policy in writing.
• Itemized bill — you should receive a written, itemized bill (in English) for every payment.

Protecting yourself — the basics

1. Pay the hospital directly, not a third party, wherever possible.
2. Get a written, itemized quote before you pay — no quote, no payment.
3. Confirm the deposit amount and refund policy in writing.
4. Keep every receipt and bill (paper + digital) — essential for insurance and disputes.
5. Use traceable payment methods (card, bank transfer, mobile pay) — avoid large cash payments.
6. Verify the hospital is a real, accredited institution (see Quality & Safety).
7. Be wary of “too good to be true” prices — unusually cheap offers can hide excluded costs or an unverified provider.

Red flags (possible scams)

• A provider won’t give a written, itemized quote.
• Pressure to pay a large sum immediately or to a personal/unverifiable account.
• A “hospital” you can’t independently verify (no official website, no address, no accreditation).
• Prices far below realistic market rates.
• Requests to pay via untraceable methods (cryptocurrency, wire to a private account).
• A “middleman” who disappears after taking your money.

If you suspect a problem

• Stop further payments until it’s resolved.
• Document everything — messages, receipts, names.
• Contact us — we can help verify the hospital and coordinate.
• Contact your bank if a card payment is disputed.
• Contact your embassy/consulate for urgent matters.
• Notify your insurer if relevant.

How we protect you

• We work with verified, Grade III-A hospitals and their official international departments.
• You pay the hospital directly through its official channels.
• We ensure you have a written, itemized quote before you pay.
• We confirm deposit and refund terms in writing.
• We keep you informed at every step, with translation support.

⚠️ This is general guidance. Cross-border medical transactions carry risks; the best protection is choosing a verified provider, paying directly, and getting everything in writing.

💡 Start a consultation — we’ll connect you directly with a verified hospital and help you pay safely. Get started.