Emergency & Crisis Guide

⚠️ In a medical emergency, call 120 (China’s emergency number) immediately. If you can’t call, ask nearby people for help or have someone call. Do not wait.

Emergency numbers

• 120 — Medical emergency (ambulance) — the number to call first
• 110 — Police (can help coordinate in an emergency)
• 119 — Fire (also assists in some emergencies)
• Your embassy/consulate — keep their number; they can help with urgent matters

💡 Save these in your phone before you travel, and keep a printed copy in your bag.

What to do in an emergency

1. Call 120 — describe the situation and your location. If English help is needed, also call your hotel front desk or our support line.
2. Stay calm and stay with the patient — keep them still if there’s possible injury.
3. Have your details ready — name, passport number, address, and any known conditions/medications.
4. Let emergency services lead — they’ll transport to the nearest appropriate hospital.

Getting to a hospital (if not 120)

• Ride-hailing (DiDi) or taxi to the nearest Grade III-A hospital’s emergency department.
• Major hospitals have 24-hour emergency departments (急诊) — no appointment needed.
• Tell the driver “hospital” + the name, or show them the hospital address.

At the emergency department

• International patients are seen in the emergency department; ask for the international service for English support.
• Bring ID/passport, and if possible, a translated summary of your medical history.
• Ask for an English note of the treatment given, for your records and insurance.

Practical tips

• Know your hospital — if you’re under treatment, confirm the nearest emergency department and how to reach it.
• Keep a medical ID — a card with your conditions, allergies, and medications (in Chinese, we can provide).
• Keep your phone charged and have offline maps of your area.

💡 We help: Contact us and we’ll set up an emergency card, save the right numbers, and coordinate a response plan for your stay.